Statement of Purpose
KM Care & Support
Swansea, South Wales
1. Provider Details
Service Name: KM Care & Support
Service Type: Domiciliary Care & Personal Assistant Service
Responsible Individual: Karla Williams
Registered Manager: Karla Williams
2. Legal Basis of the Service
KM Care & Support operates in accordance with:
- Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017
- Social Services and Well-being (Wales) Act 2014
The service is registered and regulated by Care Inspectorate Wales (CIW).
3. Aims and Objectives
KM Care & Support aims to:
- Deliver high-quality, person-centred care
- Promote independence, dignity, and choice
- Support individuals to remain in their own homes safely
- Provide reliable, consistent, and compassionate care
- Protect individuals from harm, abuse, and neglect
4. Values of the Service
Our core values are:
- Respect – treating individuals with dignity at all times
- Independence – encouraging individuals to maintain control over their lives
- Safety – ensuring care is delivered safely and effectively
- Compassion – providing care with empathy and understanding
- Inclusion – valuing diversity and promoting equality
5. Services Provided
KM Care & Support provides domiciliary care and personal assistant services, including:
Personal Care
- Washing and bathing
- Dressing and grooming
- Toileting and continence support
Medication Support
- Prompting or administering medication (where agreed)
Daily Living Support
- Meal preparation
- Light household tasks
- Shopping and errands
Companionship & Social Support
- Emotional support
- Community access
- Appointments and outings
6. Service User Group
The service supports:
- Adults aged 18 and over
- Older people
- Individuals with physical disabilities
- Individuals with learning disabilities
- Individuals requiring support to remain independent at home
7. Areas Covered
KM Care & Support operates within:
- Swansea
- Surrounding areas in South Wales
8. Staffing Arrangements
KM Care & Support employs:
- Care workers
- Personal assistants
- Management staff
All staff:
- Undergo DBS checks
- Receive induction and mandatory training
- Are supervised regularly
- Are assessed for competency
Staffing levels are planned to ensure:
- Safe delivery of care
- Continuity of staff where possible
- Reliable service provision
9. Safeguarding Arrangements
KM Care & Support is committed to safeguarding individuals from harm.
We:
- Follow Wales Safeguarding Procedures
- Train all staff in safeguarding
- Report concerns immediately to relevant authorities
- Work in partnership with safeguarding teams
10. Arrangements for Monitoring and Improving Quality
We monitor and improve service quality through:
- Regular audits
- Service user feedback
- Complaints and compliments
- Staff supervision and appraisal
- Incident reviews
Continuous improvement is central to our service delivery.
11. Complaints Procedure
We have a clear complaints procedure:
- Complaints are welcomed and taken seriously
- Acknowledged within 2 working days
- Investigated and responded to within 20 working days
If individuals are not satisfied, they may contact:
- Local Authority
- Public Services Ombudsman for Wales
12. Health and Safety
KM Care & Support ensures:
- Safe working practices
- Risk assessments for all service users
- Staff training in health and safety
- Incident reporting and review
13. Confidentiality and Data Protection
We comply with data protection legislation:
- Information is stored securely
- Shared only on a need-to-know basis
- Confidentiality is maintained at all times
14. Review of Statement of Purpose
This Statement of Purpose will be:
- Reviewed annually
- Updated when there are changes to the service
- Made available to service users, staff, and regulators
Signed: __________________________
Name: ___________________________
Date: ___________________________
Important Tip (from experience)
For Care Inspectorate Wales inspections, they will check:
- Does your actual service match this document?
- Are staff aware of it?
- Is it accessible to service users?
If you want next, I can:
- Turn this into a branded PDF with logo + formatting
- Create a Service User Guide (easy-read version) (also required by CIW)
- Or align this with your policies so everything matches perfectly